MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-5813176 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

When a consumer is in financial difficulty, we would expect a business to be sensitive and supportive and to show some forbearance.Treatment in financial difficulty

I do think Moneybarn caused Mrs M some distress and inconvenience here as they failed to call her back when they’d promised to.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5813176.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.