Clydesdale Bank Plc
Financial Ombudsman decision DRN-5810388 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
Mon Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr P complains that Clydesdale Bank Plc trading as Virgin Money failed to adequately support him when he was due to be made redundant.Treatment in financial difficulty
Virgin Money didn’t agree that it had made a mistake when responding to Mr P’s financial difficulties, but it acknowledged his concerns about the service he’d received from one of its’ agents and the app.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5810388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.