Lloyds Bank PLC

Financial Ombudsman decision DRN-5808413 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Lloyds reviewed Ms A’s account and restricted it on 10 October 2024.Funds blocked or frozen

Lloyds explained it had reviewed and blocked the account in line with its legal duties and the account terms. However, it did acknowledge the service Ms A received fell below reasonable standards.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5808413.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.