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Cumberland Building Society
Financial Ombudsman decision DRN-5805062 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jan 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint ... has complained about how Cumberland Building Society has handled its commercial mortgage.Mortgage administration
The Cumberland responded to the complaint on 17 December 2024. It didn’t uphold the main thrust of the complaint but acknowledged that it had taken longer than it should to reach an outcome, for which it offered £150 compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5805062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.