MONZO BANK LIMITED
Financial Ombudsman decision DRN-5804266 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Tue Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr Z complains Monzo Bank Ltd restricted his account for over a day whilst he was abroad.Funds blocked or frozen
He also complains Monzo Bank Ltd took too long to deal with his subsequent complaint and DSAR.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5804266.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.