Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-5802251 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr H complains that Santander Consumer (UK) Plc trading as Santander Consumer Contract Hire, who I’ll call ‘Santander,’ were wrong to collect a finance instalment.Charges and fees

In that respect I think Santander did cause Mr H some distress and inconvenience as he had to raise a complaint when that issue was unclear.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5802251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.