NewDay Ltd

Financial Ombudsman decision DRN-5799078 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr B complains NewDay Ltd incorrectly allocated a payment towards the wrong finance agreement, meaning he’s incurred interest charges.Charges and fees

I uphold this complaint as I think NewDay could have done more to support Mr B when it became apparent the October 2023 hadn’t been allocated as intended and this appeared to be due to a genuine mistake.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5799078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.