Santander UK Plc
Financial Ombudsman decision DRN-5798264 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Mr and Mrs K complain that Santander UK Plc didn’t make them aware that an agreed payment arrangement on their mortgage would impact their credit file.Credit file reporting
Mr and Mrs K have a residential mortgage with Santander. They fell into financial difficulty in 2020, and Santander agreed to apply a Coronavirus payment deferral to their account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5798264.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.