MONZO BANK LIMITED
Financial Ombudsman decision DRN-5797540 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mrs S complains that Monzo Bank Ltd (Monzo) closed her account and Flex credit line (Flex) without notice or reason.Account closed or refused
Mrs S made a complaint to Monzo and explained she was vulnerable due to some health issues.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5797540.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.