Barclays Bank Plc
Financial Ombudsman decision DRN-5797383 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Oct 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Miss C complains Barclays Bank UK PLC wouldn’t raise a direct debit guarantee claim for her without providing additional information which was discriminatory. She also complains about the handling of her claim.Complaint handling
Miss C was unhappy with the idea that she had to be the one gathering the evidence and unhappy with Barclays not raising the claim unless she provided additional information.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5797383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.