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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-5797357 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Mrs C is unhappy that The Co-operative Bank Plc, trading as Smile, charged purchase interest on her credit account.Interest and rates

I feel that the information that Smile presented to Mrs C about how a balance transfer would affect her intention to not incur interest on her monthly purchases wasn’t sufficiently prominent or clearProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5797357.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.