Barclays Bank UK PLC

Financial Ombudsman decision DRN-5796256 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs G complains about the service she received from Barclays Bank UK PLC (“Barclays”) in relation to her mortgage.Mortgage administration

Barclays recognised it could have provided Mrs G with better customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5796256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.