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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-5795777 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr U complains Shop Direct Finance Company Limited (SDFCL) gave him wrong advice that led to the closure of his account.Account closed or refused
Overall, I don’t find that SDFCL provided Mr U with adequate service in February 2025.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5795777.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.