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Capquest Debt Recovery Limited

Financial Ombudsman decision DRN-5795600 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr S complains Capquest Debt Recovery Limited trading as Erudio Student Loans (Erudio) unfairly refused to defer his student loans leading to serious issues.Treatment in financial difficulty

Remove any adverse credit reference informationCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5795600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.