Nationwide Building Society

Financial Ombudsman decision DRN-5795081 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Nationwide took the decision to close Mr D’s account immediately on 4 December 2024.Account closed or refused

Nationwide reviewed the identity documents Mr D had provided when he opened his account and weren’t satisfied they were genuine.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5795081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.