Halifax Limited

Financial Ombudsman decision DRN-5794751 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked his credit cardFunds blocked or frozen

Halifax offered a further £200 compensation to apologise for the fact that after saying it had lifted the block on 7 March 2025, transactions declined the next dayComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5794751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.