Volvo Car UK Limited

Financial Ombudsman decision DRN-5794387 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr W complains about the charges Volvo Car UK Limited (VCUL) have asked him to pay since he handed back a car he had been financing through an agreement with them.Charges and fees

I don’t think VCUL gave Mr W the information he needed to make an informed decision about how far he should drive the car in order not to attract significant mileage charges.Product mis-sold

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5794387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.