Vodafone Limited
Financial Ombudsman decision DRN-5794040 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Product mis-sold
In the Ombudsman’s words
This included Miss D saying the linked credit agreement was fraudulent as she didn’t authorize it or sign the declaration.APP scam refund refused
Miss D also believed the credit agreements had been mis-sold because she was signed up for ‘3 years instead of 2’.Product mis-sold
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5794040.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.