MONZO BANK LIMITED
Financial Ombudsman decision DRN-5793071 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting, Complaint handling
In the Ombudsman’s words
Monzo closed the account on 16 January 2025Account closed or refused
Monzo reported a late payment to the credit reference agenciesCredit file reporting
there was an issue in setting up the complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5793071.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.