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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN-5792137 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Mrs H has correctly described her enquiry being passed between sections of RBS and shelved with no action until its letter of 2 June 2025.Complaint handling

Mrs H complains on behalf of her late husband’s estate that The Royal Bank of Scotland Plc (RBS) didn’t handle enquiries about the estate correctly causing delay and distress.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5792137.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.