Clydesdale Bank Plc
Financial Ombudsman decision DRN-5791844 Upheld
Upheldoutcome, as published by the Ombudsman
£550redress stated in the decision
Tue Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Mrs M contacted Virgin’s bereavement team to explain Mr M had passed and she needed to sort out his mortgage account.Bereavement and power of attorney
They complain that the bereavement team provided inaccurate information which caused distress and inconvenience when sorting the late Mr M’s mortgage account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5791844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.