Revolut Limited

Financial Ombudsman decision DRN-5790157 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mrs M complains that Revolut Ltd won’t refund money she lost as a result of a scam.APP scam refund refused

Mrs M was the victim of an impersonation scam where a fraudster duped her into approving a card payment for €1,082.34.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5790157.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.