HSBC UK Bank Plc
Financial Ombudsman decision DRN-5785948 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr B complains that HSBC UK Bank Plc won’t refund him money he says he lost in an investment scam.APP scam refund refused
He says he provided screenshots showing some of the trades, to support his claim. HSBC didn’t refund Mr B.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5785948.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.