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Nationwide Building Society
Financial Ombudsman decision DRN-5783711 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Miss J complained that Nationwide Building Society (‘Nationwide’) failed to action her request to downgrade her fee-paying bank account.Charges and fees
Miss J also told Nationwide she sent a letter to it. It’s clear the account wasn’t downgraded until 2025, so I’ve considered all of the evidence provided to see whether Miss J made just such a request to Nationwide in 2020 that was not actioned.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5783711.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.