PayPal UK Ltd

Financial Ombudsman decision DRN-5783263 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mrs R complains PayPal UK Ltd won’t refund her for a purchase she made.APP scam refund refused

PayPal’s permanently limited, or blocked, Mrs R’s most recent accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5783263.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.