Lloyds Bank PLC

Financial Ombudsman decision DRN-5782929 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,350redress stated in the decision

Mon Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

The complaint relates primarily to how Lloyds dealt with Mrs C and Mr C’s request for help in a period of financial difficulties during 2024 and 2025.Treatment in financial difficulty

This complaint is about a mortgage that Mrs C and Mr C hold with Lloyds Bank PLC.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5782929.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.