Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-5779852 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr W complains about charges applied by Santander Consumer (UK) Plc when he terminated a hire agreement early.Charges and fees

Santander’s overall communication had been poorComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5779852.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.