Bank of Scotland Plc

Financial Ombudsman decision DRN-5779792 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

I do not think that Mr G has been the victim of a scamAPP scam refund refused

Bank of Scotland may have been aware of his vulnerabilitiesSupport for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5779792.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.