Bank of Scotland Plc

Financial Ombudsman decision DRN-5779344 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr K complains that Bank of Scotland plc trading as Halifax won’t reimburse funds he says he lost to a scam.APP scam refund refused

Halifax also said, because Mr K used P’s ‘friends and family’ service, the payment was classed as a money transfer which they don’t have any chargeback rights for, under the card scheme rules. However, they paid Mr K £30 compensation for the poor service they provided to him when they closed his complaint without providing the final response letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5779344.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.