TSB Bank plc

Financial Ombudsman decision DRN-5775537 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

He has said that TSB increased his overdraft limit 38 times after it was initially provided to him and which led to him having an overdraft limit that was too large to afford.Irresponsible lending

Mr C has complained about the overdraft charges TSB Bank plc (“TSB”) applied to his current account.Charges and fees

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5775537.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.