Revolut Limited

Financial Ombudsman decision DRN-5773291 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mrs C complains that Revolut Ltd has declined to reimburse payments made in relation to a scam.APP scam refund refused

Mrs C is disputing several debit card payments made from her Revolut account on the basis that they were unauthorised.Unauthorised transaction

Rules cited

FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5773291.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.