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Link Financial Outsourcing Limited

Financial Ombudsman decision DRN-5773102 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Link have also shown evidence they are reporting that same information to the credit reference agencies to be displayed on Miss T’s credit file.Credit file reporting

Link responded to Miss T’s complaint and explained they had set the payment arrangement up in error and had since cancelled they confirmed they hadn’t made any attempts to take money from Miss T while this had been in place. They offered Miss T £100 to recognise the error they had made.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5773102.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.