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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5772293 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sat Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
NatWest blocked B’s account which caused a regular direct debit payment B had set up to fail.Funds blocked or frozen
NatWest’s failure to inform Mr W that it required more information after he’d already completed its review requestComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5772293.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.