Wise Payments Limited

Financial Ombudsman decision DRN-5771768 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Wise, meanwhile, closed the account.Account closed or refused

Wise said that it was acting in line with the terms and conditions in blocking the payments and suspending Mr B’s account. But it thought it could have communicated better with Mr BComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5771768.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.