Clydesdale Bank Plc
Financial Ombudsman decision DRN-5771751 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
refusing to apply his preferred forbearance option to the mortgage to make it more affordable during a period of extreme financial hardshipTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5771751.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.