MONZO BANK LIMITED
Financial Ombudsman decision DRN-5771380 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Thu Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss B complains that Monzo Bank Ltd decided not to refund her the money she lost through a scam.APP scam refund refused
Rules cited
PSR APP reimbursement requirement, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5771380.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.