Firms › NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY ›
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5769732 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
NatWest had an obligation to monitor the overdraft facility to ensure it remained affordable and that Mrs B could repay the debt within a reasonable period of time.Irresponsible lending
Rework Mrs B’s current overdraft balance so that all interest, fees and charges applied to it (that haven’t already been refunded) from August 2023 are removedCharges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5769732.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.