Bank of Scotland Plc

Financial Ombudsman decision DRN-5768906 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

it provided poor customer service in deleting the CCTV footage and in the way it handled Mr O’s complaintComplaint handling

Lloyds knew that this had happened in July 2024 but failed to tell Mr O until November 2024, after the ICO had reportedData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5768906.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.