Nationwide Building Society

Financial Ombudsman decision DRN-5768316 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees, Interest and rates, Product mis-sold

In the Ombudsman’s words

She says that the mortgage was irresponsibly lentIrresponsible lending

and fees and charges added to the mortgage balanceCharges and fees

She also complains about the interest rate she’s been chargedInterest and rates

she’s not been protected by the mortgage payment protection insurance (MPPI) she took outProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5768316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.