Topaz Finance Limited

Financial Ombudsman decision DRN-5768216 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

still hasn’t registered a lasting power of attorney for Mr SBereavement and power of attorney

Siberite’s service to a customer who was facing a deeply distressing illness, has been poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5768216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.