MONZO BANK LIMITED
Financial Ombudsman decision DRN-5765313 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr P complains that Monzo Bank Ltd failed to advise him properly about an account block and a chargeback dispute.Card dispute or chargeback
Mr P didn’t agree saying in particular that Monzo hadn’t provided enough information up front about the application of blocks and the chargeback scheme to satisfy the core "Consumer Principle" of the FCA's Consumer Duty.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5765313.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.