Santander UK Plc
Financial Ombudsman decision DRN-5762248 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Miss R complains that Santander UK Plc has reduced the interest rate on her savings account.Interest and rates
she also wasn’t happy with how Santander dealt with her enquiries and complaint as it didn’t provide written answers or explanations as she was promised.Complaint handling
Rules cited
FCA BCOBS (Banking Conduct of Business)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5762248.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.