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Skipton Building Society
Financial Ombudsman decision DRN-5760970 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Skipton has not treated Mr M fairly or reasonably by administering the mortgage in this wayMortgage administration
There were also shortcomings in the way it has communicated with Mr M and in the service it provided.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5760970.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.