Coventry Building Society

Financial Ombudsman decision DRN-5760696 Not upheld

Not upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Mon Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr S complains that his Coventry Building Society ISA was made inactiveAccount closed or refused

Coventry BS has accepted that it did not explain things to Mr S as it should have doneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5760696.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.