Landmark Mortgages Limited

Financial Ombudsman decision DRN-5760540 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

The interest rate on the mortgage has increased from 4.14% in 2020 to 9.14% in 2023, and that is unfair.Interest and rates

Mr V complains about the way that Landmark Mortgages Limited has administered his mortgage.Mortgage administration

Rules cited

FCA DISP (Dispute Resolution), FCA Consumer Duty (PRIN 2A), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5760540.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.