Metro Bank PLC

Financial Ombudsman decision DRN-5759998 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Metro Bank PLC misinformed them when they were porting their mortgage to a new propertyMortgage administration

Metro led Mr and Mrs T to understand that porting their mortgage would be more straightforward and cost less than was the case.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5759998.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.