Barclays Bank UK PLC

Financial Ombudsman decision DRN-5758507 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr S complains about how Barclays Bank UK PLC has dealt with the situation around closing a savings account.Account closed or refused

Barclays closed the account incorrectly and instead followed a process to donate the interest to charity.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5758507.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.