Nationwide Building Society

Financial Ombudsman decision DRN-5758008 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr C complains that Nationwide Building Society (“Nationwide”) acted irresponsibly when it failed to notice he was struggling financially and over reliant on his overdraft during its annual reviews.Irresponsible lending

Re-work Mr C’s current overdraft balance so that any additional interest, fees and charges applied from October 2021 onwards are removed.Charges and fees

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5758008.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.