Tandem Bank Limited
Financial Ombudsman decision DRN-5757732 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£234redress stated in the decision
Thu Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
interest would accrue during the deferral periodInterest and rates
recognition of the poor handling of its callComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5757732.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.