Barclays Bank UK PLC

Financial Ombudsman decision DRN-5757514 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

The bank said H’s account would be closed within two monthsAccount closed or refused

Barclays caused the partners further distress and inconvenience as it didn’t cancel the partners’ initial loan request as instructed causing a second loan to appear on their online statements, and its relationship team didn’t respond to requests including information requests.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5757514.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.